[Add: ] A short summary of your return & exchange approach — e.g. how many days customers have, and the general spirit of the policy.

[Add: ] Which products can be returned or exchanged, in what condition (unopened/unused, original packaging, etc.), and within what timeframe.

[Add: ] Categories that can’t be returned for food-safety or hygiene reasons — e.g. opened food items, perishables, custom or sale items.

[Add: ] Step-by-step — how to contact you, what info to include (order ID, photos), and what happens next (pickup, drop-off, etc.).

[Add: ] Refund method (original payment, store credit, wallet), and how long refunds take to process once approved.

[Add: ] What a customer should do if they receive a damaged, expired, or incorrect item, and your resolution process.

[Add: ] Contact details for return/exchange queries — link through to your Contact page or list an email/phone directly.